Privacy Policy

This Privacy Policy (“Policy”) forms a binding agreement and governs the data processing practices of Flaevo (“Flaevo”, “we”, “our”, or “us”). It applies to the Flaevo web application, the Flaevo Android app, and all associated services (collectively, the “Service”).

Flaevo is operated and managed out of Accra, Ghana. We aim to handle your personal data in line with the Ghanaian Data Protection Act, 2012 (Act 843), the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable regional data protection legislations.

By registering for an account, installing the Android client, or interacting with the Service, you consent to the collection, storage, transfer, and processing of your personal information as set forth herein. If you do not agree with these terms, please immediately cease all usage of the Service.

To provide our learning platform and custom AI features, we collect several categories of information, directly from you or automatically during your sessions:

2.1 Account Credentials & Identity Info

When you register, we collect your display name, email address, profile picture (either customized upload or fetched from your single sign-on provider's metadata), and cryptographically salted and hashed passwords. We use this to authenticate your identity and prevent unauthorized access.

2.2 Academic Profile Metadata

If you fill them in, we collect your school level (JHS, SHS, University, or Professional / Self-study), your programme, your courses and how strong you feel in each, your learning style, your target exam and its date. The optional setup questions also ask for your main goal this semester, what you struggle with (for example procrastination or exam anxiety), and a 1–5 rating of your confidence. We use these to pitch the AI Tutor's explanations at your level and to order your dashboard. All of them are optional.

2.3 Study Progress & Gamification Metrics

To calculate spaced repetition intervals (SRS), we store the flashcards you build, card success/failure rates, focus timer lengths (including focus sessions today and continuous daily streaks), quiz results, badges unlocked, and experience points (XP) accumulated.

2.4 User Generated Content & Uploads

We process files you upload (PDF, PPTX, DOCX, plain text, images) to generate summaries, notes, quizzes and flashcards, and we store the study notes you write or have Flae write for you. Your conversations with the AI Tutor are saved on your device; if you turn on Cloud Backup (Pro and Max plans), they are also stored in your account so they sync across your devices.

My Courses: when you add a course, you upload study material (e.g. lecture slides, notes, past papers). We extract and store the text of that material (we do not retain the original file) on our servers, linked to your account, solely to power your own grounded study — generating overviews, quizzes, flashcards, and AI Tutor answers drawn only from your material. This content is private to you and never used to train third-party models. It is deleted from our servers when you delete the course or your account. So that your courses open without data, a copy of the text is also kept on your device; that copy stays on the device until you uninstall Flaevo or clear its data.

2.5 Diagnostic & Technical Footprints

When the app hits an error, our error-monitoring provider receives the error trace, the app version, your browser and operating system, and your account ID (a random identifier, not your name or email). We do not attach your email or other personal details to these reports. Your IP address is processed by our hosting and error-monitoring providers only to operate and secure the Service and prevent abuse — we do not use it to build an advertising or behavioural analytics profile of you. We use this information for crash diagnostics and infrastructure security.

2.6 Billing & Payment Indicators

All subscription payments are handled directly by a third-party, PCI-DSS compliant payment processor. Flaevo only stores payment metadata: subscription plan (Pro, Max), payment status, reference IDs, and transaction dates. We do not collect, view, or store credit card numbers, CVVs, or mobile money PINs.

2.7 Voice & Microphone Input

Flaevo uses your microphone in two ways. You start both of them yourself, and neither runs in the background or while the app is closed.

Speak-to-type. You can dictate a message to Flae, our AI tutor, instead of typing it. The microphone is active only while you are using the dictation control.

Talk to Flae (spoken conversation). You can open a full-screen voice conversation, ask your question out loud, and hear Flae answer. So that you can interrupt her by simply speaking — the way you would with a person — the microphone stays open for the length of the call, including while Flae is talking. During her turn the audio is used only to notice that you have started speaking so she can stop; it is not transcribed and is not sent anywhere. Your speech is captured for transcription only during your own turn. The call, and the microphone with it, ends when you close the conversation.

Where your voice goes. On the web, dictation may be handled by your browser's own built-in speech-recognition service, under that browser vendor's privacy policy. In the Flaevo Android app, and in browsers without built-in dictation, your recorded clip is always sent through our secure server to our AI speech provider, which converts it to text and does not use it to train third-party models. Your audio is not stored by Flaevo — it is held only long enough to produce the text, and is never written to our database or file storage.

The resulting text is kept, like any other message. Once your speech becomes text it is treated exactly as if you had typed it: it appears in your tutor conversation and is saved with that conversation on your device, and in your account if cloud sync is on. Flae's spoken replies are produced by sending the text of her answer to our text-to-speech provider (see section 5). You can delete a conversation at any time, and section 8 explains how to delete your account and everything in it.

Voice is entirely optional. You can deny or revoke microphone permission at any time in your device or browser settings and carry on using Flaevo by typing.

2.7a Web Search on Your Behalf

When a question depends on current information, Flae can look it up on the web for you. When that happens, a short search query — derived from your question, not your whole conversation — is sent to our web-search providers, and the results are used to write the answer. Flae tells you when she is searching and shows you the sources she used. You control this under Settings → Web search, which can be set to search only when needed, always, or never.

2.8 Photos You Share with the Tutor

Flae lets you upload a photo or take a picture of a question, diagram, or your notes so the tutor can read and explain it. When you do, that image is sent to our AI vision provider to transcribe its contents into text, which the tutor then uses to teach you. We access your camera or photo gallery only when you actively choose to add an image — never in the background. The image is used solely to answer your request, is not shown to other users, and is not used to train third-party models.

Taking a photo inside the app. When you choose to take a picture, the camera now opens inside Flaevo rather than handing you over to your phone's own camera app. Flaevo asks for camera permission the first time you do this, and the camera is only ever active while that view is open — it closes the moment you take the photo or leave the screen. Nothing is recorded, streamed, or saved to your gallery. A single still frame is captured, and only that frame is sent, exactly as an uploaded photo is. You can deny or revoke camera permission at any time in your device or browser settings; Flaevo then falls back to your phone's own camera app, and everything else in the tutor keeps working.

2.9 Course Podcasts & Audio Generation

When you generate a Course Podcast from a course session, the session text is processed by our AI script writer to draft an episode script. This script is then converted to audio using our secure text-to-speech rendering processor. The generated audio (MP3) is cached locally on your device for offline playback. We do not store transcripts or audio permanently on external servers, and your session details are kept private to your account.

We process your data strictly to fulfill the following business and functional purposes:

• AI Customization: Adjusting the vocabulary, difficulty level, and curriculum guidelines of our AI components (Tutor, Planner) to align with your academic profile.
• Spaced Repetition: Powering the scheduling algorithms that calculate exactly when you should review a flashcard for optimal memorization.
• Gamification: Powering study streaks, level milestones, and achievements.
• Communication: Sending study reminders as push notifications, and emails about your account (confirming sign-up, resetting your password) and occasional product updates. You can turn reminders off in Settings or in your device settings, and unsubscribe from product emails using the link in any of them.
• Security and Stability: Fixing crashes using error reports, and enforcing daily usage limits to prevent abuse.

Under global regulatory frameworks (GDPR Article 6 and Section 22 of the Ghana Data Protection Act), we process personal data only when there is a valid legal basis:

We work with vetted service providers to run Flaevo. They have access to data categories only to perform their assigned functions, and are barred from sharing or repurposing your personal details:

Some of these providers operate outside Ghana — including in the United States, Europe, and other regions — so your data may be processed internationally under appropriate contractual safeguards. We identify our providers by category above to protect commercially sensitive information; a current list of the specific sub-processors we use is available on request at support@flaevoapp.com.

6.1 What you can do yourself

• Access and export: Settings → Help & data → Export study data downloads your data as JSON, and Export PDF report as a readable report.
• Correct: edit your name, academic details and preferences on your Profile at any time.
• Delete: Settings → Account → Delete account (see section 8).

6.2 Ghana (Act 843), GDPR and UK rights

Under Ghana's Data Protection Act, 2012 (Act 843), and, if you live in the EEA or UK, the GDPR, you can also ask us by email to give you a copy of your data, correct it, delete it, or stop processing it for a particular purpose. You also have the right to complain to your data protection authority: in Ghana, the Data Protection Commission; in the EEA or UK, your national regulator.

6.3 CCPA/CPRA Rights (California)

California residents have the right to request access to categories of data collected, request deletion, and opt-out of data sales. Flaevo does not sell or share your data, so there is no opt-out link necessary. We do not discriminate for exercising rights.

How we keep your data safe:

• Encryption in Transit: All web and mobile traffic travels over HTTPS (TLS).
• Database Isolation: Our database enforces strict per-account access controls, blocking any client queries trying to fetch, modify, or delete records belonging to other accounts.
• Password Security: Passwords are cryptographically salted and hashed using an industry-standard algorithm before database storage. We have no access to plain-text passwords.
• If something goes wrong: If a security breach affects your data, we will tell you without undue delay, and notify the relevant data protection authority where the law requires it.

We keep your personal details only as long as your account is active. There are two ways to delete it:

Note: deleting your account does not delete payment records held by our payment processor, which keeps them under its own legal obligations.

Flaevo is designed for students, educators, and lifelong learners. Our Services are intended for individuals who are at least 13 years of age. We do not knowingly compile personal data from children under 13.

If we become aware that a child under 13 has registered without verified parental consent, we will take immediate measures to terminate the login credentials and scrub all related study progress metadata. If you are a parent or legal guardian and suspect that your child has created an account, please contact us immediately at support@flaevoapp.com.

We use essential cookies and your browser's local storage only to run the Service:

• Session Authentication: Keeping your auth session active across page switches so you don't need to sign in every time.
• Preference Settings: Remembering your selected theme choice (Light, Dark, or System) and study preferences.
• Offline copies: Keeping your course text and generated podcast episodes on your device so they open without data.

You can block or clear these in your browser settings, but you will then be signed out and your preferences on that device will be lost.

For inquiries, complaints, data exports, or to exercise any of your data rights, please contact the Flaevo privacy team:

Flaevo — Privacy & Data Requests
Accra, Ghana
Email: support@flaevoapp.com
Subject Line: “Privacy Request”