Privacy Policy

This Privacy Policy (“Policy”) forms a binding agreement and governs the data processing practices of Flaevo (“Flaevo”, “we”, “our”, or “us”). It applies to the Flaevo web application, native mobile application (Android), API endpoints, developers tools, and all associated services (collectively, the “Service”).

Flaevo is operated and managed out of Accra, Ghana. We are committed to processing your personal data in accordance with the highest international benchmarks, including the Ghanaian Data Protection Act, 2012 (Act 843), the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable regional data protection legislations.

By registering for an account, installing the Android client, or interacting with the Service, you consent to the collection, storage, transfer, and processing of your personal information as set forth herein. If you do not agree with these terms, please immediately cease all usage of the Service.

To provide our learning platform and custom AI features, we collect several categories of information, directly from you or automatically during your sessions:

2.1 Account Credentials & Identity Info

When you register, we collect your display name, email address, profile picture (either customized upload or fetched from your single sign-on provider's metadata), and cryptographically salted and hashed passwords. We use this to authenticate your identity and prevent unauthorized access.

2.2 Academic Profile Metadata

We collect your school level (e.g. Junior High, Senior High, University, Professional / Self-study), courses of interest, self-assessed strength per course, learning style (e.g. visual, mixed), target exams (e.g. BECE, WASSCE, SAT, custom exams), and dates of exams. This details your academic profile to customize AI Tutor explanation levels.

2.3 Study Progress & Gamification Metrics

To calculate spaced repetition intervals (SRS), we store the flashcards you build, card success/failure rates, focus timer lengths (including focus sessions today and continuous daily streaks), quiz results, badges unlocked, experience points (XP) accumulated, and virtual coins balances.

2.4 User Generated Content & Uploads

We process and store files you upload (PDFs, DOCX, txt, images) for summarization, notes generation, or translation. We also store the study notes you compose or AI-enhance inside your Notebooks. AI chat transcripts with the AI Tutor are retained to keep conversation context.

My Courses: when you add a course, you upload study material (e.g. lecture slides, notes, past papers). We extract and store the text of that material (we do not retain the original file) on our servers, linked to your account, solely to power your own grounded study — generating overviews, quizzes, flashcards, and AI Tutor answers drawn only from your material. This content is private to you, never used to train third-party models, and permanently deleted when you delete the course or your account.

2.5 Diagnostic & Technical Footprints

We automatically log device details (brand, model, screen dimensions), operating system version (e.g. Android API level), browser user-agent, and app crash stack traces (through our error-monitoring provider). Your IP address is processed by our hosting and error-monitoring providers only to operate and secure the Service and prevent abuse — we do not use it to build an advertising or behavioural analytics profile of you. We use this information for crash diagnostics and infrastructure security.

2.6 Billing & Payment Indicators

All subscription payments are handled directly by a third-party, PCI-DSS compliant payment processor. Flaevo only stores payment metadata: subscription plan (Pro, Max), payment status, reference IDs, and transaction dates. We do not collect, view, or store credit card numbers, CVVs, or mobile money PINs.

2.7 Voice & Microphone Input

Flaevo uses your microphone in two ways. You start both of them yourself, and neither runs in the background or while the app is closed.

Speak-to-type. You can dictate a message to Flae, our AI tutor, instead of typing it. The microphone is active only while you are using the dictation control.

Talk to Flae (spoken conversation). You can open a full-screen voice conversation, ask your question out loud, and hear Flae answer. So that you can interrupt her by simply speaking — the way you would with a person — the microphone stays open for the length of the call, including while Flae is talking. During her turn the audio is used only to notice that you have started speaking so she can stop; it is not transcribed and is not sent anywhere. Your speech is captured for transcription only during your own turn. The call, and the microphone with it, ends when you close the conversation.

Where your voice goes. On the web, dictation may be handled by your browser's own built-in speech-recognition service, under that browser vendor's privacy policy. In the Flaevo Android app, and in browsers without built-in dictation, your recorded clip is always sent through our secure server to our AI speech provider, which converts it to text and does not use it to train third-party models. Your audio is not stored by Flaevo — it is held only long enough to produce the text, and is never written to our database or file storage.

The resulting text is kept, like any other message. Once your speech becomes text it is treated exactly as if you had typed it: it appears in your tutor conversation and is saved with that conversation on your device, and in your account if cloud sync is on. Flae's spoken replies are produced by sending the text of her answer to our text-to-speech provider (see section 5). You can delete a conversation at any time, and section 8 explains how to delete your account and everything in it.

Voice is entirely optional. You can deny or revoke microphone permission at any time in your device or browser settings and carry on using Flaevo by typing.

2.7a Web Search on Your Behalf

When a question depends on current information, Flae can look it up on the web for you. When that happens, a short search query — derived from your question, not your whole conversation — is sent to our web-search providers, and the results are used to write the answer. Flae tells you when she is searching and shows you the sources she used. You control this under Settings → Web search, which can be set to search only when needed, always, or never.

2.8 Photos You Share with the Tutor

Flae lets you upload a photo or take a picture of a question, diagram, or your notes so the tutor can read and explain it. When you do, that image is sent to our AI vision provider to transcribe its contents into text, which the tutor then uses to teach you. We access your camera or photo gallery only when you actively choose to add an image — never in the background. The image is used solely to answer your request, is not shown to other users, and is not used to train third-party models.

2.9 Course Podcasts & Audio Generation

When you generate a Course Podcast from a course session, the session text is processed by our AI script writer to draft an episode script. This script is then converted to audio using our secure text-to-speech rendering processor. The generated audio (MP3) is cached locally on your device for offline playback. We do not store transcripts or audio permanently on external servers, and your session details are kept private to your account.

We process your data strictly to fulfill the following business and functional purposes:

• AI Customization: Adjusting the vocabulary, difficulty level, and curriculum guidelines of our AI components (Tutor, Planner) to align with your academic profile.
• Spaced Repetition: Powering the scheduling algorithms that calculate exactly when you should review a flashcard for optimal memorization.
• Gamification: Powering study streaks, level milestones, and achievements.
• Communication: Dispatching notifications (via email or push notifications) regarding streaks, achievements, system maintenance, and account billing. You can modify notification preferences inside Settings.
• Security and Stability: Resolving application crashes using diagnostic telemetry, blocking DDoS attacks, and identifying malicious users violating our system query limits.

Under global regulatory frameworks (GDPR Article 6 and Section 22 of the Ghana Data Protection Act), we process personal data only when there is a valid legal basis:

We work with vetted service providers to run Flaevo. They have access to data categories only to perform their assigned functions, and are barred from sharing or repurposing your personal details:

Some of these providers operate outside Ghana — including in the United States, Europe, and other regions — so your data may be processed internationally under appropriate contractual safeguards. We identify our providers by category above to protect commercially sensitive information; a current list of the specific sub-processors we use is available on request at support@flaevoapp.com.

6.1 Ghana Data Protection Act, 2012 (Act 843)

We adhere to the eight foundational principles of Act 843:

• Accountability: We review every data integration channel before it goes live.
• Lawfulness of Processing: We collect only relevant inputs under consent or contract.
• Specification of Purpose: Data is utilized solely to power your study assets.
• Quality of Information: Users have inline edit buttons to correct stats.
• Security Safeguards: We apply strict per-account database access controls.

6.2 GDPR / UK Data Protection Act Rights

If you reside in the EEA or UK, you enjoy key protections:

• Right to be Forgotten: You can request total deletion of your database rows.
• Data Portability: You can request an export of your study logs in JSON.
• Restriction of Processing: You can restrict automated processing of files.
• Right to Lodge Complaint: You can notify your regional Data Protection Authority.

6.3 CCPA/CPRA Rights (California)

California residents have the right to request access to categories of data collected, request deletion, and opt-out of data sales. Flaevo does not sell or share your data, so there is no opt-out link necessary. We do not discriminate for exercising rights.

We deploy industrial-grade defenses to keep your data safe:

• Encryption in Transit: All web and mobile calls are routed through HTTPS protocol using Transport Layer Security (TLS 1.3).
• Database Isolation: Our database enforces strict per-account access controls, blocking any client queries trying to fetch, modify, or delete records belonging to other accounts.
• Password Security: Passwords are cryptographically salted and hashed using an industry-standard algorithm before database storage. We have no access to plain-text passwords.
• Breach Protocols: In the event of a security compromise, we will notify affected users and the relevant Ghanaian/EU Data Protection Commissioner within 72 hours of verification.

We retain your personal details only as long as necessary to run your account. We have established two deletion paths to meet Google Play Store Developer policies:

*Note: Subscription ledger records and payment logs held by our payment processor will be archived for up to 7 years to satisfy Ghanaian tax audit and financial tracking statutes.*

Flaevo is designed for students, educators, and lifelong learners. Our Services are intended for individuals who are at least 13 years of age. We do not knowingly compile personal data from children under 13.

If we become aware that a child under 13 has registered without verified parental consent, we will take immediate measures to terminate the login credentials and scrub all related study progress metadata. If you are a parent or legal guardian and suspect that your child has created an account, please contact us immediately at support@flaevoapp.com.

We use essential cookies and browser local storage elements to operate the Service:

• Session Authentication: Keeping your auth session active across page switches so you don't need to sign in every time.
• Preference Settings: Remembering your selected theme choice (Light, Dark, or System) and study preferences.
• Telemetry Logs: Storing temporary diagnostics on page loads to measure performance and errors.

You can adjust your web browser settings to block or delete cookies. However, blocking essential session cookies will prevent you from signing in or saving your customized learning profiles.

For inquiries, complaints, data exports, or to exercise any of your data rights, please contact the Flaevo privacy team:

Flaevo — Privacy & Data Requests
Accra, Ghana
Email: support@flaevoapp.com
Subject Line: “Privacy Request”