Privacy Policy

This Privacy Policy (“Policy”) forms a binding agreement and governs the data processing practices of Flaevo (“Flaevo”, “we”, “our”, or “us”). It applies to the Flaevo web application, native mobile application (Android), API endpoints, developers tools, and all associated services (collectively, the “Service”).

Flaevo is operated and managed out of Accra, Ghana. We are committed to processing your personal data in accordance with the highest international benchmarks, including the Ghanaian Data Protection Act, 2012 (Act 843), the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable regional data protection legislations.

By registering for an account, installing the Android client, or interacting with the Service, you consent to the collection, storage, transfer, and processing of your personal information as set forth herein. If you do not agree with these terms, please immediately cease all usage of the Service.

To provide our learning platform and custom AI features, we collect several categories of information, directly from you or automatically during your sessions:

2.1 Account Credentials & Identity Info

When you register, we collect your display name, email address, profile picture (either customized upload or fetched from your single sign-on provider's metadata), and cryptographically salted and hashed passwords. We use this to authenticate your identity and prevent unauthorized access.

2.2 Academic Profile Metadata

We collect your school level (e.g. Junior High, Senior High, University, Professional / Self-study), courses of interest, self-assessed strength per course, learning style (e.g. visual, mixed), target exams (e.g. BECE, WASSCE, SAT, custom exams), and dates of exams. This details your academic profile to customize AI Tutor explanation levels.

2.3 Study Progress & Gamification Metrics

To calculate spaced repetition intervals (SRS), we store the flashcards you build, card success/failure rates, focus timer lengths (including focus sessions today and continuous daily streaks), quiz results, badges unlocked, experience points (XP) accumulated, and virtual coins balances.

2.4 User Generated Content & Uploads

We process and store files you upload (PDFs, DOCX, txt, images) for summarization, notes generation, or translation. We also store the study notes you compose or AI-enhance inside your Notebooks. AI chat transcripts with the AI Tutor are retained to keep conversation context.

My Courses: when you add a course, you upload study material (e.g. lecture slides, notes, past papers). We extract and store the text of that material (we do not retain the original file) on our servers, linked to your account, solely to power your own grounded study — generating overviews, quizzes, flashcards, and AI Tutor answers drawn only from your material. This content is private to you, never used to train third-party models, and permanently deleted when you delete the course or your account.

2.5 Diagnostic & Technical Footprints

We automatically log device details (brand, model, screen dimensions), operating system version (e.g. Android API level), browser user-agent, country-level location inferred from your IP address, app crash stack traces, and click interaction maps. We use these for analytics and infrastructure security.

2.6 Billing & Payment Indicators

All subscription payments are handled directly by a third-party, PCI-DSS compliant payment processor. Flaevo only stores payment metadata: subscription plan (Pro, Max), payment status, reference IDs, and transaction dates. We do not collect, view, or store credit card numbers, CVVs, or mobile money PINs.

2.7 Voice & Microphone Input (Speak-to-Type)

Flae, our AI tutor, offers an optional speak-to-type feature so you can dictate a message instead of typing it. We only access your microphone while you actively use the dictation control — never in the background, and never to record without your action. The captured audio is converted to text and is not stored on Flaevo's servers; only the resulting text is sent to the AI tutor like any other message.

To perform the speech-to-text conversion, your recorded clip is either processed by your browser's built-in speech-recognition service (e.g. Chrome on the web, under the browser vendor's own privacy policy), or — in the Flaevo app and on browsers without built-in dictation — sent through our secure server to our AI speech provider, which converts it to text and does not use it to train third-party models. In both cases the audio is used solely to produce your text and is not retained by Flaevo. If you prefer not to use this, simply type your message — the feature is entirely optional and you can deny or revoke microphone permission at any time in your device or browser settings.

2.8 Photos You Share with the Tutor

Flae lets you upload a photo or take a picture of a question, diagram, or your notes so the tutor can read and explain it. When you do, that image is sent to our AI vision provider to transcribe its contents into text, which the tutor then uses to teach you. We access your camera or photo gallery only when you actively choose to add an image — never in the background. The image is used solely to answer your request, is not shown to other users, and is not used to train third-party models.

2.9 Course Podcasts & Audio Generation

When you generate a Course Podcast from a course session, the session text is processed by our AI script writer to draft an episode script. This script is then converted to audio using our secure text-to-speech rendering processor. The generated audio (MP3) is cached locally on your device for offline playback. We do not store transcripts or audio permanently on external servers, and your session details are kept private to your account.

2.10 Screen Sharing & Background Overlay Capture

The Flaevo mobile application offers an optional Screen Share Overlay (floating assistant bubble) feature to help you study external documents or apps (e.g. PDFs, study slides, or educational websites) while remaining connected to the AI Tutor. To enable this, the app requires the **System Overlay ("Draw over other apps")** and **Media Projection (Screen Recording)** permissions.

When you actively tap the floating Flae character overlay bubble to ask for help, the app captures a single screenshot of your active screen, converts it to a secure base64 data payload, and sends it to our AI vision provider to analyze and answer your questions. This screen capture is never run in the background without your action, and the captured image is processed in-memory solely to generate the AI Tutor response and is not stored permanently on our servers or used to train third-party models.

We process your data strictly to fulfill the following business and functional purposes:

• AI Customization: Adjusting the vocabulary, difficulty level, and curriculum guidelines of our AI components (Tutor, Planner) to align with your academic profile.
• Spaced Repetition: Powering the scheduling algorithms that calculate exactly when you should review a flashcard for optimal memorization.
• Gamification: Powering study streaks, level milestones, and achievements.
• Communication: Dispatching notifications (via email or push notifications) regarding streaks, achievements, system maintenance, and account billing. You can modify notification preferences inside Settings.
• Security and Stability: Resolving application crashes using diagnostic telemetry, blocking DDoS attacks, and identifying malicious users violating our system query limits.

Under global regulatory frameworks (GDPR Article 6 and Section 22 of the Ghana Data Protection Act), we process personal data only when there is a valid legal basis:

We work with vetted service providers to run Flaevo. They have access to data categories only to perform their assigned functions, and are barred from sharing or repurposing your personal details:

Some of these providers operate outside Ghana — including in the United States, Europe, and other regions — so your data may be processed internationally under appropriate contractual safeguards. We identify our providers by category above to protect commercially sensitive information; a current list of the specific sub-processors we use is available on request at support@flaevoapp.com.

6.1 Ghana Data Protection Act, 2012 (Act 843)

We adhere to the eight foundational principles of Act 843:

• Accountability: We review every data integration channel before it goes live.
• Lawfulness of Processing: We collect only relevant inputs under consent or contract.
• Specification of Purpose: Data is utilized solely to power your study assets.
• Quality of Information: Users have inline edit buttons to correct stats.
• Security Safeguards: We apply strict per-account database access controls.

6.2 GDPR / UK Data Protection Act Rights

If you reside in the EEA or UK, you enjoy key protections:

• Right to be Forgotten: You can request total deletion of your database rows.
• Data Portability: You can request an export of your study logs in JSON.
• Restriction of Processing: You can restrict automated processing of files.
• Right to Lodge Complaint: You can notify your regional Data Protection Authority.

6.3 CCPA/CPRA Rights (California)

California residents have the right to request access to categories of data collected, request deletion, and opt-out of data sales. Flaevo does not sell or share your data, so there is no opt-out link necessary. We do not discriminate for exercising rights.

We deploy industrial-grade defenses to keep your data safe:

• Encryption in Transit: All web and mobile calls are routed through HTTPS protocol using Transport Layer Security (TLS 1.3).
• Database Isolation: Our database enforces strict per-account access controls, blocking any client queries trying to fetch, modify, or delete records belonging to other accounts.
• Password Security: Passwords are cryptographically salted and hashed using an industry-standard algorithm before database storage. We have no access to plain-text passwords.
• Breach Protocols: In the event of a security compromise, we will notify affected users and the relevant Ghanaian/EU Data Protection Commissioner within 72 hours of verification.

We retain your personal details only as long as necessary to run your account. We have established two deletion paths to meet Google Play Store Developer policies:

*Note: Subscription ledger records and payment logs held by our payment processor will be archived for up to 7 years to satisfy Ghanaian tax audit and financial tracking statutes.*

Flaevo is designed for students, educators, and lifelong learners. Our Services are intended for individuals who are at least 13 years of age. We do not knowingly compile personal data from children under 13.

If we become aware that a child under 13 has registered without verified parental consent, we will take immediate measures to terminate the login credentials and scrub all related study progress metadata. If you are a parent or legal guardian and suspect that your child has created an account, please contact us immediately at support@flaevoapp.com.

We use essential cookies and browser local storage elements to operate the Service:

• Session Authentication: Keeping your auth session active across page switches so you don't need to sign in every time.
• Preference Settings: Remembering your selected theme choice (Light, Dark, or System) and study preferences.
• Telemetry Logs: Storing temporary diagnostics on page loads to measure performance and errors.

You can adjust your web browser settings to block or delete cookies. However, blocking essential session cookies will prevent you from signing in or saving your customized learning profiles.

For inquiries, complaints, data exports, or to exercise any of your data rights, please contact the Flaevo privacy team:

Flaevo — Privacy & Data Requests
Accra, Ghana
Email: support@flaevoapp.com
Subject Line: “Privacy Request”

Interactive Data Rights Helper

Exercise your access and deletion rights automatically.